Terms of Service
Please read these terms carefully before using HealthShift
Last updated: March 2025
📖 Definitions
- "Platform" refers to the HealthShift website, applications, and services
- "User" refers to both Healthcare Facilities and Healthcare Professionals
- "Facility" means hospitals, clinics, pharmacies, or other healthcare institutions posting shifts
- "Professional" means licensed healthcare workers applying for shifts
- "Shift" refers to temporary healthcare work assignments posted on the platform
👤 Account Registration
Eligibility
- Users must be at least 18 years old
- Professionals must hold valid, unexpired licenses from relevant Kenyan regulatory bodies (NCK, KMPDB, etc.)
- Facilities must be legally registered healthcare institutions
- Users must provide accurate, complete, and current information
Account Security
- You are responsible for maintaining confidentiality of your account credentials
- You must notify us immediately of any unauthorized access
- HealthShift reserves the right to suspend accounts with suspicious activity
- One account per user; duplicate accounts may be terminated
🏥 Facility Obligations
Posting Shifts
- Provide accurate shift details including role, time, location, and requirements
- Specify fair compensation rates clearly
- Do not discriminate based on gender, ethnicity, religion, or other protected characteristics
- Ensure workplace safety and professional standards
Professional Conduct
- Provide adequate orientation and supervision
- Pay agreed rates within stipulated timeframes
- Provide accurate feedback and ratings
- Maintain professional liability coverage
Prohibited
Direct hiring of HealthShift professionals outside the platform to avoid fees is strictly prohibited and will result in account termination.
👨⚕️ Professional Obligations
Qualifications & Verification
- Maintain current, valid professional licenses
- Update credentials promptly upon renewal
- Provide truthful information about experience and qualifications
- Consent to background and reference checks
Shift Performance
- Arrive on time and prepared for scheduled shifts
- Follow facility policies and professional standards
- Maintain patient confidentiality (HIPAA compliance)
- Provide 24-hour notice for cancellations except emergencies
- Submit accurate timesheets and documentation
Grounds for Removal
No-shows, patient complaints, license suspension, or violation of professional ethics will result in immediate account suspension.
💳 Payments & Fees
Facility Fees
- Free to post shifts
- Service fee applied to completed shifts
- Invoices issued weekly/monthly
- Late payment penalties may apply
Professional Payments
- Free registration and shift applications
- Payment within 3-5 days after shift approval
- M-Pesa or bank transfer options
- Tax obligations are the professional's responsibility
⚖️ Liability & Disclaimers
- HealthShift is a matching platform only; we do not employ professionals
- Facilities are responsible for workplace safety and professional supervision
- Professionals are independent contractors, not HealthShift employees
- We do not guarantee continuous availability of shifts or professionals
- Platform availability may be affected by maintenance or technical issues
Insurance: Facilities must maintain professional liability insurance. Professionals are encouraged to carry personal malpractice coverage.
🚫 Termination
HealthShift reserves the right to suspend or terminate accounts for:
🤝 Dispute Resolution
Any disputes arising from platform use shall be resolved through:
- Negotiation: Direct communication between parties
- Mediation: HealthShift support team intervention
- Arbitration: Binding arbitration under Kenyan law if mediation fails
These Terms are governed by the laws of the Republic of Kenya.
📝 Changes to Terms
We may update these Terms periodically. We will notify users of significant changes via email or platform notifications. Continued use after changes constitutes acceptance.
📧 Contact Us
Questions about these Terms? Contact our legal team: